Purchase Services Policy

1. General Terms and Conditions

• a. Notwithstanding the generality of the Terms of Use, these terms and conditions specifically apply to the Purchase Services.
• b. In case of Purchase Services, it is the duty of the Tied-up Merchants to share an updated Item list along with its prices on the Platform. Recipto shall not be responsible for any inaccurate Item listing on the Platform. Further, Users agree and acknowledge that it may not be possible for the Tied-up Merchants to list out the exact price or prices of certain Items (including those that are perishable in nature) on the Platform.

2. Medicine Purchase

• a. Users purchasing any medicines/pharmaceutical medicinal product, using the Platform, for which a valid prescription from a registered medical practitioner is required will have to upload the corresponding prescription. It is the User’s responsibility to ensure that a clear copy of the valid prescription is uploaded while initiating the transaction, failing which, Recipto reserves the right to terminate the Purchase Service, and initiate appropriate action against the User at its sole discretion.

3. Alcohol Purchase

• a. In designated States where permitted (the “Designated States”), Recipto may facilitate the listing and sales of alcoholic beverages from Tied-up Merchants having obtained the necessary licenses and corresponding delivery by Delivery Partners in compliance with the applicable excise rules/policies (the “Excise Policies”) in such Designated State.
• b. Only Users that are over twenty one (21) years of age or such higher age as may be specified in the Excise Policies are permitted to avail the Purchase Services with respect to alcoholic beverages. In this regard, the User agrees to undergo and complete the mandatory age verification process on the Platform, by furnishing the requisite documents, before the purchase. Users undertake to provide valid and legible documents for the purpose of verification, failing which they will not be allowed to access the Platform for the purchase of alcoholic beverages. Users shall be solely liable as to the veracity of the documents provided by them. Recipto undertakes no liability in this regard.
• c. Users may also be required to provide appropriate proof of age at the time of Item delivery. Recipto reserves the right to unilaterally terminate the Purchase Service if appropriate documents have not been provided, and in the event appropriate proof is not provided at the time of delivery, to terminate the transaction with no refunds to the User.
• d. Upon placing an order for alcoholic beverages on the Platform, the Users will receive a One Time Password (OTP), which is mandatorily required to be provided to the Delivery Partner at the time of delivery. If the OTP is not provided, or is incorrect at the time of delivery, Recipto reserves the right to terminate the transaction with no refunds to the User. Users undertake that they will not share the OTP with any person below the legal drinking age to collect the delivery on their behalf.
• e. Users shall ensure that no Purchase Services are initiated:
  • for delivery in or within a specific distance (as prescribed under applicable law) from public locations, such as educational institutions, religious places, places of worship, hospitals, healthcare establishments, etc.; and
  • or quantities in excess of the permissible limit as per the extant Excise Policies, or such other limits as may be intimated by Recipto from time to time.
• f. If the User is not physically present or is unreachable once the Delivery Partner reaches the designated delivery location, for a period in excess of fifteen (15) minutes, Recipto reserves the right to unilaterally terminate the transaction with no refunds to the User.

4. Tobacco Purchase

• a. Recipto facilitates the listing and sale of tobacco and tobacco products by Tied-up Merchants and the corresponding delivery by Delivery Partners to Users that are over eighteen (18) years of age or such higher age as may be specified under applicable law. In this regard, the User agrees to undergo and complete the mandatory age verification process on the Platform, by furnishing the requisite documents, before the purchase. Users undertake to provide valid and legible documents for the purpose of verification, failing which they will not be allowed to access the Platform for the purchase of tobacco products. Users shall be solely liable as to the veracity of the documents provided by them. Recipto undertakes no liability in this regard.
• b. Users may also be required to provide appropriate proof of age at the time of delivery. Recipto reserves the right to unilaterally terminate the Purchase Service if appropriate documents have not been provided, and in the event appropriate proof is not provided at the time of delivery, to terminate the transaction with no refunds to the User.
• c. Users shall ensure that no Purchase Services are initiated for delivery in or within a specific distance (as prescribed under applicable law) from public locations, such as educational institutions, religious places, places of worship, hospitals, healthcare establishments, etc.; and

5. Payment Terms

• While initiating a request for a Purchase Service, Users shall pay for the price of the Items as indicated on the Platform upfront. The transaction for the Purchase Service will be initiated on the Platform once the payment has been completed. In certain exceptional circumstances, where the purchase price of the Item is not available on the Platform or Items that are perishable in nature or Item whose price varies periodically or where the User is offered an alternate Item when the original Item is not in stock, the Delivery Partner upon reaching the Merchant outlet shall intimate User about the Item price and User shall be required to confirm the purchase of the Item and make the payment for the same to complete the transaction, however if User do not confirm the purchase of the Item and do not make payment for the Item, User shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner.

Delivery Services Policy

Notwithstanding the generality of the Terms of Use, these terms and conditions specifically apply to the Delivery Services are to be read in consonance with the Terms of Use.

1. Delivery Services:

• a. The PND Services allow for Users to connect with Delivery Partners and Non-tied up Merchants, to fulfil tasks raised by such Users, including, tasks to purchase, pick up and drop items (the “User Items”) from Non-tied up Merchant locations (“Pick-Up Location”) and to drop to another location (“Drop Location”), each a “Delivery Task”. It is expressly clarified that Recipto merely acts as a technology platform to facilitate Delivery Tasks initiated on the Platform and Recipto does not assume any responsibility or liability for any form of deficiency of services on part of the Non-tied up Merchants or the Delivery Partner.
• b. Upon initiation of a request for a Delivery Task, depending upon the availability and acceptance of the Delivery Partner, a Delivery Partner is assigned to such task. The Delivery Partner shall send photos of the User Items on the Platform (“User Item Picture/(s)”) along with the corresponding value on the Platform for User Confirmation. Users are instructed to cautiously review and confirm the Users Item Pictures prior to initiating payment. User Confirmation of the User Item Pictures shall be relied upon by the Recipto in case any dispute is raised between a User and the Delivery Partner. In case, the User Item Picture/(s) is different from the User Item listed on the Platform, Users should immediately reach out to the assigned Delivery Partner and request them to share the correct User Item Picture/(s). User confirmation to a User Item Picture shall be construed as a deemed acceptance for the modified/different User Item.

2. In using the Delivery Services, the Users understand, agree, acknowledge and accept that:

• a. The Delivery Partners’ engagement with Recipto is on a principal to principal, non-exclusive and voluntary basis. No control is exercised by Recipto on the Delivery Partners and there is no employer-employee relationship between Recipto and the Delivery Partners.
• b. Acceptance of a Delivery Task by a Delivery Partner shall constitute an independent contractual arrangement for services between Users and the Delivery Partner.
• c. Recipto is not responsible for any non-performance or breach of any Delivery Task by the Delivery Partners. Recipto does not guarantee the performance of any Delivery Task by the Users or the Delivery Partners respectively, of any Delivery Task initiated on the Platform.
• d. Recipto is not a retail store, restaurant, food delivery service, merchandise delivery service, a courier or shipping service or food preparation entity. Recipto operates an online marketplace and does not at any point of time during any transaction hold any right, title or interest over the items being transported pursuant to any Delivery Task.
• e. The Pick-Up Location and the Drop Location have been voluntarily added by the User on the Platform, and the User’s location data is collected in accordance with the Terms of Use and Privacy Policy.
• f. Users are aware of the items to be transported through a Delivery Task, and that Delivery Tasks cannot be initiated , for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewelry, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances.
• g. Delivery Tasks cannot be raised for dispatch of item(s) which require a special transportation permit or require any special license under applicable law.
• h. Upon becoming aware of the commission any offence or intention to commit any offence during a Delivery Task, Delivery Partners may report such information to the law enforcement authorities.
• i. The Delivery Partner shall upon reaching the Non-tied up Merchant outlet shall intimate Users about the User Item price and Users shall be required to confirm the purchase of the User Items. Users shall make the payment for the same to complete the transaction.

3. Payments

While availing Delivery Service, Users shall pay the purchase price of the User Items through the Platform, as may be communicated by the Delivery Partner on behalf of the Non- Tied up Merchant. Only upon processing such an agreed amount via Platform, shall the Delivery Partner purchase the User Items and complete the Delivery Service.

4. Cancellations

Delivery Tasks are not entitled to be cancelled once confirmed on the Platform. Cancellation post confirmation shall be subject to a cancellation fee as indicated to you on the Platform.

Recipto Referral Programme

• 1. The Recipto referral programme is a reward program initiated to encourage eligible Users to refer the Platform to their friends and family.
• 2. Each eligible User (a “Referee”) is provided with a referral code, which they may choose to share with people known to them personally and have consented to receive such referral code.
• 3. Each new User (a “Referred User”) shall receive Recipto Cash upon them entering the referral code shared by the Referee during the Account creation process.
• 4. A Referee shall receive Recipto Cash upon the Referred User using the Platform for a task valued at not less than INR 100/- (Indian Rupees One Hundred only), within the first 7 (seven) days of the Referred User creating an Account
• 5. Each Referee can refer up to a maximum of 10 (ten) Referred Users.
• 6. Referees must refer and distribute the referral codes only to people known to them personally and have consented to receive such referral code. Referees must not send bulk and spam emails to distribute the referral code nor must users post it on any public platform for distribution to strangers. Any violation of these terms will immediately lead to disqualification of use of the Platform.
• 7. Upon a Referee reaching the maximum number of referrals, the referral code shall become invalid.
• 8. In case of any issue pertaining to the eligibility to refer or be referred, the independent decision made by Recipto shall be final and binding. For any issue pertaining to receipt of Recipto Cash, please write to support@Recipto.in.
• 9. Referees must not refer themselves or create multiple, fictitious or fake accounts with Recipto. In addition, Referees and their Referred Users cannot: (i) use Recipto Cash to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed unfair, disruptive, harassing, harmful, illegal; (ii) collect or harvest any personally identifiable information from the referral program; or (iii) use any system, bot or other device to participate or receive any benefit through the referral programme.

Recipto reserves the right to terminate the Referral Programme or modify these terms at any point in time, without notice to users.